If you are a customer located within the European Union, you are not liable for any additional duties or import taxes on your order. The prices listed on our website include all relevant taxes and duties.

Please note that this policy only applies to customers within the European Union. Customers located outside of the EU may be subject to import taxes, duties, and other fees upon delivery of their order. We recommend checking with your local postal service.

For orders being shipped to the United Kingdom, a 20% VAT is applied to orders over £135 (approximately €155). Any additional costs, such as duties and processing fees, are also the responsibility of the customer and must be paid upon delivery. Orders under £135 include VAT.

Yes, it is definitely possible to use a gift card or voucher partially. The remaining balance will be returned to you as a new voucher, which you will receive via email and can find in your account under "Vouchers".

You can use your discount code/gift voucher in your shopping cart. Add your desired products to your shopping cart and click on 'Have a voucher code?' in the right-hand box on the page. Then enter your discount code and click on 'Add'. If the code is still valid, the discount will be applied immediately.

It is possible that an error message appears during payment. First, check your bank account to see if any charges have been made.

Has the purchase amount not been debited from your bank account? Please try again later. If the payment still does not succeed, please contact our customer service at info@sickboards.nl.

If the purchase amount has been debited from your account, but you have not received an order confirmation, please contact us at info@sickboards.nl.

After completing your order, you will receive a confirmation by email with the payment instructions. The products will be reserved for you for 14 days. Once we receive your payment, we will process the order immediately.

We accept the following payment methods:

- iDEAL
- PayPal (no account required)
- American Express
- Bank transfer
- Visa/Mastercard
- Cryptocurrency
- Varies by country: Giropay, KBC, Belfius, ING Home pay, DotPay, EPS, Bancontact

Payment on delivery or paying after receiving your products is not possible.

Important: Our payments and your personal information are secured with SSL, and once you are logged in, you will see the green padlock icon in the URL.